Our guarantee

30-day 100% satisfaction guarantee. Is your KAPR product not working the way you want? Then we'll make sure you get the right solution. No hassle, no fine print.

What we promise

Our goal is simple: every hair type deserves the right product. That's why we have a matching styler for every hair structure and every look. Not sure after your purchase whether the product suits your hair? Then we'll sort it out within 30 days of delivery, in this order:

  1. Advice. Tell us what your hair does and what you want to achieve. Often the difference is in the amount, the preparation or the way you apply it.
  2. Exchange. Does another KAPR product suit your hair type better? Then we'll exchange it for the right product.
  3. Money back. Still not satisfied after that? Then you get your money back.

Email info@kapr.shop or use the contact form. Include your order number, the product and what isn't working for you. You'll hear from us within two working days.

Which product suits your hair?

  • Sleek and controlled with a natural shine: Pomade, water-based with strong hold.
  • Modern and natural, matte with texture and definition: Matte Pomade, matte finish with firm hold.
  • Rugged and full, maximum texture and volume: Hair Clay, dry texture with strong grip.
  • Sleek styling with high hold and shine: Styling Gel.
  • Flexible and restyleable all day: Shaper Styling Paste, firm hold without losing shape.
  • Soft and natural, light to medium hold: Styling Cream, natural shine with flexible hold.
  • Beachy texture and volume with light hold: Sea Salt Spray Beach Tonic.
  • Extra hold as a finish: Hairspray, locks in your style without weighing the hair down.

Can't decide? See Styling Advice or email us. We're happy to help you find the right match.

The best result, just like at the barber

The right styler makes the biggest difference. But a barber never starts with the styling product. With this routine you get the same result at home:

  1. Cleanse. Wash your hair with the Professionele Shampoo. Clean hair absorbs product better and is ready for styling.
  2. Prep. Apply Hair Tonic to towel-dried hair. This pre-styler adds volume and grip and is the base under pomade, clay or matte styling products. Read why pre-styling makes the difference.
  3. Blow-dry. Blow-dry your hair in the desired direction with a blow-dry brush. This sets the shape and volume before you style.
  4. Style. Spread a small amount of your styler between your palms and work it through the hair from back to front. Want more hold? Repeat with a little extra.
  5. Set. Want the look to last all day? Finish with Hairspray.

Frequently asked questions

What exactly does the guarantee cover?

If you're not satisfied with a KAPR styling product within 30 days of delivery, we'll help you with advice, exchange it for a suitable product or refund your money.

Do I have to return the product?

Usually not. We first look at advice or a suitable alternative. If we do ask for the product back, we'll let you know in advance.

How long do I have?

30 days after you receive your order.

Which orders does this apply to?

Consumer orders placed on kapr.shop. Business orders are covered by the business terms and conditions.

How do I choose the right product for my hair?

Use the overview above or send us a message with your hair type and the look you want. We're happy to think along with you.

What if I simply want to cancel my purchase?

That's possible too. Your statutory rights always apply. Read our refund policy.